Terms and conditions
Last updated: 11.09.2026
1. Scope and seller
These terms apply to orders placed in our online shop with Basabas GmbH, Am Weiher 3, 35398 Gießen, Germany, email: info@basabas.de. They apply to consumers and business customers unless a provision expressly addresses only one group. A consumer is a natural person acting predominantly outside their trade or profession (section 13 German Civil Code, BGB). A business customer acts in the course of their commercial or independent professional activities (section 14 BGB).
Conflicting business customers’ terms apply only if expressly accepted by us. Individual agreements take precedence.
2. Orders and formation of the contract
Product listings are not binding offers. You may place products in the basket and review and correct your entries before submitting an order. By activating the button clearly indicating an obligation to pay, you make a binding offer to purchase the goods in your basket.
The automatic acknowledgement only confirms receipt of your order; it does not itself constitute acceptance. Mere authorisation or reservation of a payment amount, and the payment provider’s corresponding notification, do not constitute a sales contract either.
We may accept your offer within five calendar days after receipt. The contract is concluded when the first of the following events occurs:
- you receive our express order acceptance in text form;
- you receive a delivery or dispatch confirmation initiated by us for the goods concerned;
- we initiate the actual collection of the purchase price, including capture of a previously authorised amount, thereby accepting the order;
- the goods are handed over to you.
An acceptance expressly limited to individual items applies only to those items. If we do not accept within this period, you are no longer bound by your offer. We promptly release authorisations that are no longer needed and refund payments already received where no contract is concluded. Any later proposed order requires your renewed agreement.
For bank transfer in advance, we send express order acceptance with payment instructions. Payment becomes due only upon this acceptance. The automatic receipt acknowledgement is not a separate request for payment.
3. Contract language and records
The contract language is German. Other language versions facilitate use of the shop. Mandatory consumer information and language rights remain unaffected. You may save or print your order details and these terms before ordering. Contract information, including these terms and withdrawal information, is provided on a durable medium, particularly by email. Registered customers can also view orders in their account.
4. Prices and payment
The prices displayed when you submit your order apply. Consumer prices include applicable VAT. Net prices explicitly labelled as such are intended for business customers. The delivery country and tax status may affect taxation. Final amounts, including delivery charges, are displayed before you place the order.
Indicative currency conversions are for guidance only. The billing currency and total shown in the final order step are authoritative. Your bank’s or payment provider’s own conversion fees are governed by your agreement with them.
The payment methods offered at checkout are available. Where supported, authorisation and collection are separate steps; a reservation may temporarily reduce your available balance. Actual collection constitutes acceptance as described in section 2. Otherwise, the payment conditions displayed before ordering apply. Unless individually agreed otherwise, advance bank transfer is due within seven calendar days after you receive our express order acceptance.
5. Delivery and availability
We deliver to the countries selectable at checkout. Delivery charges, restrictions and times are provided in the product description and order process. Where advance payment applies, a delivery period tied to receipt of payment begins on receipt. Freight deliveries are subject to the delivery conditions disclosed before the contract is concluded. Assembly or placement at a specific installation location is included only if agreed.
Partial deliveries are permitted only where reasonable for you and without additional delivery charges. We promptly inform you if an agreed delivery cannot be made or will be delayed. Statutory rights, including setting a deadline, termination and damages, remain unaffected.
For consumers, we bear the risk of accidental loss or damage until delivery, subject to the statutory exception in section 475(2) BGB. For business customers, that risk passes upon handover to the carrier. A request to document or promptly report visible transport damage does not restrict consumers’ rights.
6. Withdrawal and special orders
Consumers have a right of withdrawal where the statutory requirements are met. Please see our separate Withdrawal information and model form. Business customers are not granted a contractual right of withdrawal or general right of return.
Under section 312g(2), point 1 BGB, the consumer right of withdrawal does not apply to goods that are not prefabricated and whose production is determined by the consumer’s individual choice or specification, or which are clearly personalised. A product notice can only describe an exclusion that actually applies by law. Procuring a standard item at a customer’s request, ordering it from a supplier or labelling it “special order” is insufficient. Statutory defect rights also apply to individually manufactured goods.
7. Retention of title: consumers
Goods remain our property until the purchase price has been paid in full. Recovery based solely on retention of title requires valid termination of the contract.
8. Extended retention of title: business customers
For business customers, goods remain our property until all present and future claims arising from our ongoing business relationship have been settled. For a current-account relationship, the security also covers the acknowledged balance. It does not secure claims of third parties.
You must take proper care of the goods and maintain reasonable insurance against customary insurable risks at your expense. Claims under property insurance are assigned to us now up to the amount of our outstanding secured claims; we accept that assignment. Pledging or transferring the goods as security is prohibited. You must promptly notify us of third-party enforcement and draw attention to our ownership.
Processing or transformation is carried out for us as manufacturer without creating additional obligations for us. Where goods are processed, mixed or combined with other goods, we acquire co-ownership in proportion to the invoice value of our goods relative to the other goods’ value at that time. If our ownership is extinguished through combination or mixing, you transfer the corresponding co-ownership to us now; we accept. You hold the sole or joint property for us without charge. Mandatory third-party rights remain unaffected.
You may resell the goods in the ordinary course of business while meeting your payment obligations. You assign to us now the receivables arising from resale, including ancillary rights, up to the invoice value of our goods; where we hold co-ownership, the assignment corresponds to our share. This also covers claims arising from connection of goods with land and replacement claims taking the place of the goods or receivables. We accept these assignments.
You remain authorised to collect assigned receivables, subject to revocation. We may revoke the collection and resale authorisation upon payment default, suspension of payments or another concrete threat to our secured claims. Only then may we disclose the assignment and collect directly. Upon justified request, you must provide the information and records required for collection. Enforcement and recovery remain subject to statutory conditions and mandatory insolvency law.
If the realisable value of the securities exceeds the secured claims by more than ten per cent, we will release securities to that extent on request. We select the securities while reasonably considering your legitimate interests.
9. Defects
Statutory defect rights apply. Guarantees apply only where expressly provided and are subject to their stated terms; they do not restrict statutory rights. Merchants remain subject to statutory inspection and notification duties under section 377 German Commercial Code (HGB).
10. Liability
Liability is unlimited for intentional conduct and gross negligence, injury to life, body or health, fraudulent concealment, within an expressly assumed guarantee and under mandatory law, particularly product liability law.
For a slightly negligent breach of an essential contractual obligation, liability is limited to foreseeable damage typical of the contract. Essential obligations are those enabling proper performance and on whose fulfilment you may normally rely. Otherwise, liability for slight negligence is excluded. These limitations also protect our legal representatives and persons employed to perform our obligations.
11. Applicable law and jurisdiction
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Consumers retain mandatory protection provided by the law of their habitual residence where we direct our activities to that country. Statutory consumer jurisdictions remain unaffected.
For merchants, legal entities under public law and special funds under public law, our registered office is an additional place of jurisdiction. We may also bring proceedings at your general place of jurisdiction.